Cancellation Policy
Service Cancellation & Refund Policy
This policy explains cancellation charges and refund conditions for all our services, including Google Ads, Meta Ads and other project-based or ongoing services.
Full refund if you request cancellation within 6 hours of payment and we have not started work.
After 6 hours, we charge 25% of the total agreed project value if work has not started.
Once work starts, the no-refund rule applies, including requests within the first 6 hours.
Cancellation Within 6 Hours of Payment
You can request cancellation within 6 hours of making your payment. If we have not started your service or project, you will receive a full refund of the amount you paid.
The cancellation window starts from the payment transaction time. We use the time we receive your cancellation email to determine whether your request falls within this window.
The 6-hour window does not guarantee a refund if work has already started.
Cancellation After 6 Hours
If you request cancellation more than 6 hours after payment and we have not started work, we will charge a cancellation fee of 25% of the total agreed project value.
We calculate this fee on the full project value, not just your advance payment. We deduct the fee from the amount you paid and refund any remaining balance.
If your total project value is ₹20,000, the cancellation fee is ₹5,000. If you paid ₹10,000 in advance, your refund would be ₹5,000.
If your payment is equal to or less than the cancellation fee, no refund remains after applying the fee.
No Refund After Work Starts
Once we start work, payments for that service or project are non-refundable. This applies to Google Ads, Meta Ads and all other services.
Starting work includes project-specific planning, research, account audits, campaign setup, keyword or audience research, content creation, design, development and other agreed tasks. Work can begin before we launch a campaign or deliver the final files.
The 25% cancellation option applies only to projects where work has not started.
How to Request Cancellation
Email team@chandandigital.com with “Service Cancellation Request” as the subject. Include:
- Your name and business name.
- The service or project you want to cancel.
- Your payment date, time and transaction reference.
- Your invoice number, if available.
A phone call alone does not complete a cancellation request. Please send an email so we can record the request time and review it against your payment and project records.
We will confirm whether work has started, any cancellation fee and the refund amount, if applicable.
Refund Method and Timeline
We will issue an approved refund within 7 calendar days of confirming approval and receiving the correct payment details from you, whichever happens later.
We send refunds through UPI or bank transfer. Please provide the correct UPI ID or bank account details when we request them. Never share your UPI PIN, OTP or banking password.
Advertising Budgets and External Payments
This policy covers payments to Chandan Digital for our services. Payments you make directly to Google, Meta or another provider fall under that provider’s refund terms.
If we hold a separate advertising budget on your behalf, we will account for it separately from our service fees and confirm the status of any unspent balance.
If you want to stop an active campaign, state this clearly in your cancellation email. We will confirm the campaign pause or handover separately from the cancellation of our service.
Your Legal Rights
The cancellation fees and no-refund terms apply subject to applicable law. This policy does not exclude any refund or other remedy that the law requires us to provide.