Terms & Conditions

Using Our Website

You may use our website to learn about our services, make enquiries and contact our team. Please provide accurate information when you communicate with us.

You must not:

• Use the website for unlawful or fraudulent activity.
• Attempt to access restricted areas, accounts or systems without permission.
• Upload harmful software or interfere with website security.
• Send spam, impersonate another person or submit misleading information.
• Copy or reuse our website content for commercial purposes without permission, except where applicable law allows it.

Agreeing on a Project

Sending an enquiry does not confirm a booking or create a paid service agreement. Before work starts, we will agree with you in writing on the services, deliverables, fees and payment schedule.

The proposal or service agreement will also explain relevant deadlines, revision limits and any ongoing support. Work outside that scope requires a separate agreement.

Fees and Payments

Your quotation or service agreement will state the charges, applicable taxes, payment dates and any advance payment requirement.

Advertising spend, domain registration, hosting, paid software and other third-party costs form part of our fee only if the quotation expressly includes them. We will seek your approval before committing to additional costs on your behalf.

If you expect a payment delay or believe an invoice contains an error, contact us promptly. For overdue payments, we may pause work after giving written notice and a reasonable opportunity to resolve the issue. A pause may affect the delivery schedule.

Information, Access and Approvals

You are responsible for supplying the information, materials, account access and approvals we need to complete the agreed work.

Before sharing text, images, logos, videos or customer information, make sure you have the necessary rights or permission for us to use them.

Review business details, prices, offers and factual claims before approving work for publication. Tell us about any industry rules or restrictions that apply to your business.

Use account invitations or access permissions where possible instead of sharing your main password.

Timelines and Revisions

We agree on delivery timelines based on the project scope and the information available at the start. Delayed feedback, missing materials, changes in requirements or third-party interruptions may affect those timelines. We will explain any expected delay and discuss a revised schedule with you.

Your proposal defines the included revisions. A new page, feature, campaign or change of direction may require extra time and a revised quotation. We will obtain your agreement before starting additional work.

Marketing Results

Unless we expressly agree otherwise in writing, we do not promise a specific search ranking, traffic level, number of enquiries, sales figure or advertising return.

Any forecast or target in a proposal is an estimate, unless the agreement clearly identifies it as a contractual commitment. Examples of previous work do not promise the same outcome for your business.

Ownership and Use of Project Materials

Your existing logos, content, business information and other materials remain yours. You give us permission to use them as needed to deliver the agreed services.

The service agreement will explain ownership and usage rights for work we create, including any payment conditions for transferring those rights. It should also specify whether we will supply editable files, source code or other working materials.

Third-party images, fonts, software and other licensed materials remain subject to their respective licence terms. Our agreement does not transfer rights that those licences do not allow.

We will seek your permission before using confidential project details or unpublished work in our portfolio.

Third-Party Platforms and Services

A project may involve hosting providers, search engines, advertising platforms, payment providers or other external services. Your use of those services also depends on their terms and policies.

We cannot control an external provider’s availability, pricing, approval decisions or policy changes. If an issue affects our work, we will discuss the available options with you. Any extra work or replacement cost requires your approval.

Cancellations and Refunds

To request a cancellation, email us with your project details. The cancellation terms in your accepted proposal or service agreement will apply, subject to applicable law.

If the agreement does not address cancellation, we will review the work completed, payments received and any third-party costs you authorised. We will provide a written breakdown and discuss any balance or refund due.

If we need to end a project, we will notify you and explain the arrangements for completed work, materials and any payment adjustment. Nothing in this section removes rights or remedies that applicable law gives you.

Confidentiality and Personal Information

We will use non-public business information you share with us for the agreed work. We will limit access to people who need it to deliver the service, unless disclosure is necessary to meet a legal obligation.

Please read our website’s Privacy Policy for details about how we handle personal information. Contact us if your project needs separate confidentiality or data-handling terms.

Problems With Our Work

If you find a problem with a deliverable, contact us with enough detail for us to investigate. We will review it against the agreed scope and discuss an appropriate correction or other remedy.

Any project-specific limits on liability must appear in the written service agreement. These terms do not exclude responsibility or restrict rights where applicable law does not permit that restriction.

Resolving Disputes

Please contact us first if you have a complaint or disagreement. We will review the relevant records and try to resolve the matter through discussion.

These terms are subject to the applicable laws of India. Nothing on this page prevents either party from approaching a court, consumer forum or other authority that has jurisdiction.

Changes to These Terms

We may revise this page as our services or business practices change. We will publish updates here with the revision date.

Changes to this page do not automatically change an existing project agreement. Any change to that agreement requires both parties’ agreement, unless applicable law requires otherwise.