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Privacy Policy

Privacy Policy

Chandan Digital respects your privacy. This policy explains how we handle personal information when you visit chandandigital.com, contact us or enquire about our services.

Information You Share With Us

When you contact us, you may share your name, email address, phone number, business name, website address and details about your requirements. We use this information to understand your enquiry and respond to you.

If you hire us, we may also need billing details, project files and access to relevant business accounts. Please share only what we need for your project. Avoid sending passwords, identity documents or sensitive personal information through a general enquiry.

How We Use Your Information

We use the information you provide to:

  • Answer your questions and discuss your requirements.
  • Prepare proposals, quotations and service agreements.
  • Deliver agreed services and communicate about ongoing work.
  • Handle billing, payments and support requests.
  • Protect our website and business accounts against misuse.
  • Maintain records needed for our business and applicable legal obligations.

If we ask for information for another purpose, we will explain that purpose when we collect it.

Website Data and Cookies

Our website and hosting services may collect technical details such as your IP address, browser type, device information, pages visited and the time of your visit. An IP address is a number that identifies your internet connection.

Cookies are small files that a website stores on your device. Depending on the features you use, cookies may help the website function, remember your preferences or measure visitor activity.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect how certain website features work.

Where we use optional tracking tools that require consent, we will ask for your permission before activating them.

When We Share Information

We may share relevant information with service providers who help us host the website, manage communications, handle billing or deliver an agreed project. We limit this sharing to the information needed for the task.

We may also disclose information to meet an applicable legal requirement, respond to a lawful request or protect against fraud and misuse.

If a project requires us to share your information with another business for a separate purpose, we will explain the arrangement before doing so.

Client Accounts and Project Access

If you give us access to a website, advertising account or another business platform, we use that access for the work you authorise.

Where possible, invite us through the platform’s account permissions instead of sharing your main login. You can review or remove those permissions through the platform.

If you share information about your customers or team, make sure you have permission or another valid basis to share it for the agreed work.

How Long We Keep Information

We keep personal information for as long as we need it for the purpose we collected it. The period depends on the enquiry, our working relationship, record-keeping requirements and any unresolved dispute.

When we no longer need the information, we delete it or remove details that identify you, unless an applicable obligation requires us to retain it.

Protecting Your Information

We take reasonable steps to protect personal information against unauthorised access, loss and misuse. No website, storage system or method of internet communication can guarantee complete security.

If you suspect that someone has misused information you shared with us, contact us promptly.

Your Choices and Privacy Requests

You can contact us to ask about the personal information we hold about you, request a correction or ask us to delete information we no longer need.

You can also ask us to stop optional promotional messages or withdraw permission for uses that depend on your consent. This may affect a service if we need that information to provide it.

We may ask for enough information to verify your identity before acting on a request. If we cannot fulfil your request, we will explain why.

Links to Other Websites

Our website may link to external websites or services. Those organisations control how they collect and use information. Read their privacy policies before sharing personal details with them.

Changes to This Policy

We may update this policy when our services or information-handling practices change. We will publish the revised version on this page and show its update date.

Contact Us About Privacy

If you have a question about this Privacy Policy or want to request access, correction or deletion of your personal information, contact Chandan Digital:

Please use “Privacy Request” as your email subject and explain what you need.